General information

1.1 ULANKA is the commercial name of YORGA SAU, a company registered in the commercial registry of Valencia, registered in sheet V-27543, volume 4566, folio 153, with CIF A46048799 and registered office at Calle Charles Robert Darwin 34-36, 46980 Paterna (Valencia).
You can contact us by calling the toll-free number at 961 259 700 (winter hours: Monday to Friday or by filling out the following form (winter hours: Monday to Friday, 8:30 a.m. to 6 p.m. Summer hours: Monday to Friday, 7 a.m. to 3 p.m.) here .

1.2 These Terms and Conditions govern the sale to customers of any of the Products that appear on our Website. Placing an Order constitutes legally binding acceptance of such Terms and Conditions.

1.3 These Terms and Conditions govern the sale to customers of any of the Products that appear on our Website. Placing an Order constitutes legally binding acceptance of such Terms and Conditions.

a) " Account" refers to the account you have on the Website as a registered user.
b) "Acknowledgment of Receipt" means our acknowledgment of receipt of the Order by email.
c) "Breach of obligations" refers to what is detailed in clause 10.9 (b) of these Terms and Conditions.
d) "Working day" means any day that is not Saturday or Sunday or a public holiday anywhere in Spain.
e) "Order Confirmation Email" refers to the email we send you to confirm the purchase validity of your Order.
f) "Contract" means the Order for a Product in accordance with these Terms and Conditions, which you accept as set out in clause 4.9 below.
g) "Customer" refers to the person who places the Order.
h) "Liability" refers to what is detailed in clause 10.9 (a) of these Terms and Conditions.
i) "Order" refers to the Order placed on our Website with the aim of purchasing our Products.
j) "You" is the customer who places the Order.
k) The "Clauses" are the clauses contained in these Terms and Conditions.
l) The titles of the clauses are for reference only and will not affect the interpretation of these Terms and Conditions.
m) Words expressed in the singular will include the plural and vice versa. Words expressed in a given gender will include all genders and references to people will include individuals, businesses, partnerships, companies or associates. The words “includes” or “including” and similar expressions or words shall mean “without limits.”

1.4 These Terms and Conditions govern the sale to customers of any of the Products that appear on our Website. Placing an Order constitutes legally binding acceptance of such Terms and Conditions.

By placing an Order on our Website, you ensure that you are over 18 years of age.

3.1 These Terms and Conditions will apply to any Order or Contract made or to be made for the purpose of selling and distributing our Products. The placing of an Order or a shipping order or the acceptance of delivery of the Products constitutes the unreserved acceptance of these Terms and Conditions. Nothing in these Terms and Conditions will affect your statutory rights (including the right to claim that Products purchased from a business must correspond to their description, meet your intended purpose and be of satisfactory quality).

3.2 These Terms and Conditions will prevail over any independent document signed. Any condition that you submit, propose or stipulate in any format and at any time, whether in writing, by email or orally, is excluded.

3.3 Additional terms or modifications to these Terms and Conditions will not be binding unless so provided by ulanka in writing and by a signed document.

4.1 In order to place an Order you must follow the instructions on how to place the Order and modify it before finalizing it.

4.2 Formalization of contract by telephone:

4.2.1 You can also purchase products by phone by calling the customer service toll-free number 961 259 700 from Monday to Friday, from 8:30 a.m. to 6:00 p.m. and in summer (July and August) from Monday to Thursday from 10:00 a.m. to 3:00 p.m. h and Friday from 10:00 a.m. to 2:00 p.m.

4.2.2 Subject to the conditions of the previous paragraph 4.2.1, you can proceed with the processing of your order by calling the customer service number indicated above. You must provide the necessary information for the purchase during the operation.

4.2.3 The order will be considered accepted at the end of the call and will be interpreted, even in this case, as a contractual proposal under the terms of article 1261 of the Civil Code. After completing the order, the customer will receive the purchase confirmation in your email from ULANKA.

4.2.4 ULANKA reserves the right to accept or reject requests received. In the event that an order is rejected, the customer will not have the right to any claim. The contract will be understood in any case to be formalized at the time the customer receives the order confirmation in their email account.

4.2.5 Before proceeding to place an order, both in the manner described in section 4.1 and in those established in 4.2, the client is invited to carefully read this CGV.

4.3 Regardless of any previous price you have seen or heard, once you select a Product for your Order you will be shown the corresponding price (on the Website), which will include VAT, if any, and any applicable delivery charges. In accordance with clause 4.11 below, this will be the total amount payable for the Order placed.

4.4 In order to complete the purchase process, you must pay the full amount of the Order in one go. To do this, you can provide us with the details of a valid credit or debit card or use a PayPal account. The payment methods will be: Credit or debit card or PayPal. It is not permitted to use third party data or payment instruments. In order to guarantee the confidentiality and security of data transmitted through the website, ULANKA uses a secure SSL (Secure Socket Layer) payment system. However, we are not obliged to ship the items until we have recorded full payment of the purchase. In the event that an order is placed by telephone, in accordance with Section 4.2, payment will be made upon delivery of the products.

4.5 To enter bank card details, you must have the right to use it and you must have sufficient funds to cover the possible payment.

4.6 You are responsible for ensuring that all the information provided for the purpose of purchasing Products is correct, that the credit or debit card or PayPal account used belongs to you and that said cards or accounts have the necessary funds to cover the payment. cost of the Products. We reserve the right to require confirmation of payment information prior to shipping the Order.

4.7 Placing an Order on the Website implies acceptance of these Terms and Conditions on the date of placing the Order. You are responsible for reviewing the latest version of the Terms and Conditions when placing your Order.

4.8 You agree to receive invoices and credits for your returns solely and exclusively in electronic format.

4.9 The issuance of your Order will constitute the execution and entry into force of a Contract, for all purposes. For our part, we will be obliged to send you the requested Products and the Acknowledgment of Receipt of your Order.

4.10 We will begin the process of shipping the Products by issuing the Order Confirmation. In said Order Confirmation we will provide you with information about the Products purchased, the reference number of your Order and its return code. If the Products are not available, we will contact you in order to cancel the Order or offer you alternative Products (in which case you must place the Order again). If you do not receive the Order Confirmation, please contact us.

4.11 The document called Order Confirmation Email will contain all the details related to your purchase. Upon acceptance of your Order, you will receive an invoice, which will not affect your obligation to pay the purchase amount in advance.

4.12 If after completing the Order you discover that it contains an error, please contact us by sending an email here immediately. We cannot guarantee the modification of the Order according to your instructions. If you wish to cancel an Order for non-defective products, you must refer to clause 7 below.

4.13 ULANKA reserves the right to modify the prices of its products. The purchase price will be the one in force at the time of closing the operation.

4.14 The Contract refers only to the Products that we list in the Order Confirmation Email. We are not obliged to send any of the Products that appear in your Order until we have sent you the Order Confirmation Email referring to them.

4.15 You must provide us with correct and non-misleading information through our Website. Likewise, you must inform us of any changes that occur in your data.

5.1 We will deliver the Products to the shipping address shown in your Order.

5.2 We cannot guarantee an exact delivery date either when placing the Order or in the Confirmation Email. The delivery time usually lasts between 3 and 5 working days from the date on which we accept the Order, but we cannot establish a fixed delivery date.

5.3 To the extent permitted by law, we will not be liable for any losses, liabilities, costs, damages or charges arising from any such delay.

5.4 When delivering the Order, the recipient's signature may be required. Check that the Product does not have obvious faults, defects or damage before signing and keep the delivery receipt for possible future reference.

5.5 We ship to all of Spain and to the following countries in Europe: Germany, Austria, Belgium, Bulgaria, Denmark, Scotland, Slovakia, Slovenia, Spain, Estonia, Finland, France, Wales, Greece, Holland, Hungary, Ireland, Italy, Latvia , Lithuania, Luxembourg, Monaco, Norway, Poland, Portugal, United Kingdom, Czech Republic, Romania and Sweden.

5.6 You will assume the risks relating to the Products of the Order from the moment the delivery is made, except in the case of delay in shipment due to non-compliance with your obligations. In this case, you will assume the risks at the time the delivery would have been made if there had not been such non-compliance. After assuming the risks, we are not responsible for the loss or destruction of the Products.

5.7 Make sure not to damage the contents of the package when opening it, especially if using sharp instruments.

5.8 You must ensure that you can receive the Order, without undue delay and at a reasonably agreed time.

5.9 If you are not available to receive the Order, the transport agency will call you with the instructions to follow for resending.

5.10 It is your responsibility to ensure that the Products are sufficient and suitable to meet your needs. For our part, we ensure that the Products distributed conform to the characteristics specified by the manufacturer but we cannot guarantee that they will meet your individual objectives. You are aware that the Products are of standard manufacture and are not made to measure, in order to meet your individual needs.

6.1 If the Product is not available, for whatever reason, and the Order Confirmation has already been issued, we will contact you immediately with the aim of offering you a similar Product or terminating the Contract.

6.2 In the event of cancellation of the Order or out of stock of the Products, we will refund the amount paid using the same payment method with which we received it.

• RIGHT OF WITHDRAWAL
You have the right to withdraw from this contract within a period of 14 days without the need for justification. The withdrawal period will expire 14 days from the day on which you or a third party indicated by you, other than the carrier, acquires material possession of the last of those goods.
After this period, up to double the amount owed may be claimed at the client's discretion.
To exercise the right of withdrawal, you must notify us (Grupo Yorga SA C/Charles Robert Darwin, 34-36, 46980, Paterna (Valencia). Tel: (+34) 963 49 10 33) of your decision to withdraw from the contract through of an unambiguous statement (for example, a letter sent by post, fax or email). You can use the model withdrawal form below, although its use is not mandatory. To comply with the withdrawal period, it is sufficient for the communication regarding your exercise of the right of withdrawal to be sent before the withdrawal period expires.

• CONSEQUENCES OF WITHDRAWAL
In case of withdrawal on your part, we will proceed to reimburse you for the payments made by you, including delivery costs, without any undue delay and, in any case, no later than 14 days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same payment method used by you for the initial transaction. You will not incur any costs as a result of the refund.
You have the option of completing and electronically sending the model withdrawal form or any other unequivocal declaration through our website (www.ulanka.com). If you use this option, we will inform you without delay in a durable medium (for example, by email) of receipt of said withdrawal.
We may withhold the refund until we have received the goods, or until you provide proof of the return of the goods, whichever condition comes first.
You must return or deliver the goods to Grupo Yorga, C/Charles Robert Darwin 34-36, 46980 Paterna (Valencia) without any undue delay and, in any case, no later than 14 days from the date on which inform us of your decision to withdraw from the contract. The deadline will be considered met if you return the goods before the 14-day period has expired.
You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.
Model withdrawal form (you only have to complete and send this form if you wish to withdraw from the contract)
- To the attention of Grupo Yorga, C/Charles Robert Darwin, 34-36, 46980, Paterna (Valencia). Tel: (+34) 963 49 10 33
- I hereby inform you (*) that I/we withdraw from our (*) contract for the sale of the following good/provision of the following service (*)
- Ordered on/received on (*)
- Name of the consumer or consumers
- Address of the consumer or consumers
- Date

• EXCEPTIONS FROM WITHDRAWAL
We will not proceed with a refund if the order does not meet the following requirements:
1. The product must not be used.
2. If it is an accessory, no returns will be made for hygiene reasons.
3. To return the bags it is essential that the security seal has not been tampered with.
4. It must be returned in the same condition in which it was sent. If you do not have the original packaging, you must replace it with one of similar measurements and capacity.
5. It must be delivered to our headquarters within 15 days.
6. The cost of shipping must always be borne by the customer.
7. The return will always be made in the same payment method.
8. Under no circumstances do we accept freight collect shipments.

8.1 We guarantee that:
a) The Product will be delivered in perfect condition and in the requested quantity.
B) The Product will be delivered in perfect condition and in the requested quantity.

8.2 You must take into account the instructions most recently established by the manufacturer or those indicated on the Product itself. It is your responsibility to follow these instructions strictly.

8.3 Before shipping, we may make minor adjustments to the color, material, weight, measurements, design and other characteristics of the Product, to the extent reasonable.

8.4 We do everything in our power to deliver the Products in an optimal condition. However, if you receive a Product that you consider to be defective, you must keep it in its current condition so that we (or our agent) can verify it within a reasonable period of time. In the event of a defective product, the seller must proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, procedures that will be free of charge for the consumer and user. The seller is responsible for any lack of conformity that appears within a period of two years from delivery, and from the sixth month onwards it is the customer who must prove that the defect in the footwear is due to manufacturing and not use (Art.123.2 General Law on Consumers and Users). The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it. This clause will be applied taking into account the nature of the good marketed.

8.5 In order to be able to offer you solutions regarding the defective Product, we may need your collaboration and ask you to quickly provide us with the following information related to the Product: Reasonably detailed explanation of the defects or damages that the Product presents and even photographs of it.
a) The Product will be delivered in perfect condition and in the requested quantity.
b) Delivery note number and other information that may be reasonably useful to us.

8.6 If, in accordance with the Contract, you wish us to repair or replace the Product or refund the amount paid, you must ensure that the Product:
a) It has not been used incorrectly or negligently, it has not been handled inappropriately or recklessly and it has not been subjected to abnormal or harmful conditions.
b) It has not been involved in any accident or been damaged when attempting to repair or modify it.
c) It has not been used in a manner contrary to what is established by the manufacturer in the Product instructions.
d) It has not deteriorated due to natural wear and tear after receipt. In the event that the Product does not meet any of the aforementioned requirements, we may decide, at our discretion, not to repair or replace the Product or refund the amount paid and/or we may ask you to reimburse all transportation and inspection costs arising according to current standard rates. To carry out this refund, we may charge the aforementioned costs to your credit or debit card account or use the payment details provided when placing the Order. To the extent permitted by law, we are not responsible for any losses, liabilities, costs, damages or expenses that may result from the process. 8.6 If, in accordance with the Contract, you wish us to repair or replace the Product or refund the amount paid, you must ensure that the Product:
a) It has not been used incorrectly or negligently, it has not been handled inappropriately or recklessly and it has not been subjected to abnormal or harmful conditions.
b) It has not been involved in any accident or been damaged when attempting to repair or modify it.
c) It has not been used in a manner contrary to what is established by the manufacturer in the Product instructions.
d) It has not deteriorated due to natural wear and tear after receipt. In the event that the Product does not meet any of the aforementioned requirements, we may decide, at our discretion, not to repair or replace the Product or refund the amount paid and/or we may ask you to reimburse all transportation and inspection costs arising according to current standard rates. To carry out this refund, we may charge the aforementioned costs to your credit or debit card account or use the payment details provided when placing the Order. To the extent permitted by law, we are not responsible for any losses, liabilities, costs, damages or expenses that may result from the process.

9.1 You can use discount coupons as a form of payment for your Orders on the Web.

9.2 We may send you emails with discount coupons. We are not responsible for possible errors in the email address of the coupon recipient.

9.3 Discount coupons are transferable and you can assign their use and your rights to another person.

9.4 In the event of fraud, attempted deception or suspicion of possible illegal activities related to the redemption of coupons on the Website, we have the right to close your account and/or ask you to use another payment method.

9.5 We are not responsible for the loss, theft or illegibility of discount coupons.

9.6 Conditions for redeeming discount coupons
a) Sometimes, we issue discount coupons that you can use on the Website. We will send them to you by email and you can only redeem them on the Web.
b) Discount coupons are only valid during the period indicated therein, they are for single use and cannot be combined with other promotional coupons. They may not be applicable to certain brands."

10.1 This clause 10 supersedes all other clauses and describes our entire liability and your sole and exclusive remedies in respect of:
a) Compliance, non-compliance, alleged compliance or delay in compliance with these Terms and Conditions or the Contract or the Website (whether in whole or in part).
b) Any aspect relating to these Terms and Conditions or the entry into force or compliance of these Terms and Conditions.

10.2 Nothing in these Terms and Conditions will limit or exclude:
a) Our Liability regarding (i) intent or gross negligence; (ii) death or personal injury caused by our breach of duty; (iii) any breach of the obligations established by Law 7/1196, Royal Decree 1906/1999, Royal Legislative Decree 1/2007; or (iv) any Liability that cannot be limited or excluded by applicable law.
b) Your legal rights as a consumer.

10.3 In carrying out our obligations set out in these Terms and Conditions, our only duty is to exercise reasonable care and skill.

10.4 ULANKA makes every effort to avoid any errors in the content that may appear on this page. To purchase the products offered on the ulanka page, the user must accept the relevant terms and conditions. The information, content and data of any kind on the pages of this website or its promotional campaigns are reviewed before publication. However, it is not possible to guarantee that they are absolutely free of typos, typing errors, composition defects and equivalent problems, so ulanka recommends users to be attentive to possible updates or rectifications that the website incorporates.

10.5 Except as mentioned in clause 10.2, we do not accept and hereby exclude any Liability for failure to comply with obligations with the exception of Liabilities arising from these Terms and Conditions.

10.6 Except as provided in clause 10.2, we are not responsible for:
a) Loss of income
b) Loss of actual or anticipated profits
c) Loss of contracts
d) Loss of use of money
e) Loss of anticipated savings
f) Loss of business
g) Loss of operational time
h) Loss of opportunities
i) Loss of customers
j) Loss of reputation
k) Loss, damage or corruption of data
l) Any indirect or consequential loss

The exclusion of said Liabilities includes both cases in which they are foreseeable, known or foreseen and in which they are not. For the avoidance of doubt, clauses 10.6(a) to 10.6(1) apply in the event of direct, indirect, consequential or any other loss. 10.7 Except as provided in clause 10.2:
a) Our total Liability in respect of any Contract will not exceed, in aggregate and under any circumstances, the total amount of: i) EUR 100; or ii) 110% of the value of the Contract corresponding to the action arising.

10.8 The limitation of Liabilities set out in clause 10.7 takes effect both in relation to any Liability expressly mentioned in these Terms and Conditions and in relation to any Liability arising from the invalidity or inapplicability of any term of these Terms and Conditions .

10.9 In these Terms and Conditions:
a) " Liability " means liabilities relating to breach of Contract or obligations, misrepresentations and restitution or any action of any nature arising out of or in connection with these Terms and Conditions. Such liabilities include, without limitation, those expressly set forth in these Terms and Conditions or those arising from the invalidity or unenforceability of any of the terms of these Terms and Conditions (as defined herein, any reference to “these Terms and Conditions” shall include any Collateral Contract).
b) " Breach of Duty " means a failure to comply with (i) any obligation, express or implied in the terms of a Contract, relating to reasonable care or skill in the performance of the Contract or (ii) any obligation of law common cause relating to reasonable care or skill in performance of the Contract.

11.1 We will perform our obligations under these Terms and Conditions with reasonable care and skill.

11.2 The satisfaction of our customers is of utmost importance, so you can contact us at any time. The user may contact us via email: otros@grupoyorga.com where we will resolve any conflict that occurs. Our contact details are set out in clause 1.1 of these Terms and Conditions. We will try to redirect your queries reasonably quickly and will inform you of any developments regarding your query or complaint. Warranty issues are usually directly linked to the manufacturer, so they may require a longer consultation time.

On the other hand, ULANKA accepts that online disputes are resolved through the ODR Platform created by the European Commission in order to help consumers resolve disputes related to online product purchases.

11.3 In the event of a complaint, it would be helpful for us if you could provide us with as precise a description as possible of the reason for your complaint and, if applicable, a copy of your Order or the Order number contained in the Confirmation Email. If you do not receive a response within 5 business days, please contact us again. On certain occasions, it may happen that your emails are automatically redirected to our spam box or that you do not receive ours for the same reason.

11.4 To claim and enforce the legal guarantee, the customer can contact ULANKA within a maximum period of 2 years from the purchase, sending an email to the following address: patricia@grupoyorga.com

Consult the “Privacy Policy” section of these Terms and Conditions

13.1 We are not responsible for non-compliance, impediments or delays in the performance of a Contract attributable to any cause of force majeure, including without limitation any natural disaster, actions of third parties (including, but not limited to, hackers, distributors, governments and local authorities, supranational and quasi-governmental), insurrections, riots, social unrest, wars, hostilities, bellicose operations, national emergencies, terrorism, piracy, detentions, arrests carried out by the competent authorities, strikes, lockouts, epidemics, fires, explosions, storms, floods, drought, weather conditions, earthquakes, natural disasters, accidents, mechanical breakdowns, third-party software, non-existence or problems with the supply of public services (including incidents with electricity, telecommunications or internet supplies ), shortage or non-existence of supplies, materials, equipment or transportation (" force majeure events "), regardless of the possible foreseeability of such circumstances.

13.2 Both parties may terminate the Contract immediately, by written notification, in the event that force majeure does not cease within a period of 2 working days. In such case, neither party will be responsible for the termination (except in relation to the refund of the amount of a Product paid but not delivered)

13.3 In the event that we have committed to shipping 2 Orders containing similar or identical Products and if it is impossible to comply with both obligations due to force majeure, we will decide, at our discretion, which shipments we make and in what extent

14.1 If you fail to comply with any of your obligations under a Contract, we may terminate the Contract immediately by written notice and retain any amounts relating to the Order that you have paid in advance. In such case, you must indemnify us for any damages, losses, liabilities and expenses of any nature resulting from the termination of the Contract and pay any outstanding amounts immediately.

14.2 Termination of the Contract shall be without prejudice to the accrued rights or remedies of either party and shall not affect the entry or continuance into force of any provision which, expressly or implicitly, is anticipated to come into effect. enter or remain in force after termination.

15.1 Any notification relating to a Contract will be made in writing and will be delivered physically, by registered mail, postage prepaid or by email to the corresponding party, whose postal or email address will have been provided by the same party.

15.2 Notifications sent by postal mail must have been notified 2 working days in advance of being sent, provided that the sender's address is within Spanish territory. Notifications sent by email must have been notified upon receipt of said email on the recipient's mail server. To verify the issuance of said notification, it will be enough to demonstrate that the shipment has been made to the correct address and, depending on the case, that it has been sent by certified mail or postage paid.

16.1 We will keep a record of your Orders and these Terms and Conditions for a maximum period of six years from the acceptance of each Order. However, for future reference, we recommend that you print and retain a copy of these Terms and Conditions, your Orders, the Acknowledgment of Receipt and the Order Confirmation Email.

16.2 No delay by the parties in exercising any right provided for by these Terms and Conditions or by contract shall affect or constitute a waiver of this or any other right. Likewise, it will not prejudice the rights or remedies related to said right or modify or reduce the rights established by these Terms and Conditions or by a contract.

16.3 If any of the clauses of these Terms and Conditions are declared invalid or not applicable by a court of competent jurisdiction, such invalidity or inapplicability will not in any way affect the rest of the clauses, either in whole or in part, which will remain in force. full force as long as these Terms and Conditions or the Contract remain in force without the clause established as inapplicable.

16.4 You will not assign, transfer, substitute, entrust, subcontract, create a trust, rely on or use these Terms and Conditions or a contract or the rights and obligations stipulated under these Terms and Conditions or under a Contract.

16.5 Nothing in these Terms and Conditions or any contract will or may create a partnership, agency or employer-employee relationship between you and us.

16.6 No third party not involved in these Terms and Conditions or the contract will acquire any rights or be able to benefit from such rights even if said third person has relied on these Terms and Conditions or the contract or has declared its agreement with them.